Abstract / scope
ISO 10014:2006 provides guidelines for realizing financial and economic benefits from the application of the ISO 9000 quality management principles.
ISO 10014:2006 is directed to top management of an organization and complements ISO 9004 for performance improvements. It provides examples of achievable benefits and identifies management methods and tools that are available to assist with the achievement of those benefits.
ISO 10014:2006 consists of guidelines and recommendations, and is not intended for certification, regulatory or contractual use.