+91 80984 42953 hello@sascert.in
Verify a certificate ISO standards library Download brochure
ISO/TS 10004:2010Withdrawn

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage

Abstract / scope

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Life cycle

Replaced by

ISO 10004:2012WithdrawnQuality management — Customer satisfaction — Guidelines for monitoring and measuringInternational Standard · Published 14 Sep 2012 · ISO/TC 176/SC 3