ISO 9004:2009Withdrawn

Managing for the sustained success of an organization — A quality management approach

Gestion des performances durables d'un organisme — Approche de management par la qualité

This edition has been replaced by ISO 9004:2018.

Abstract / scope

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2009 is not intended for certification, regulatory or contractual use.

Life cycle

Replaces

ISO 9004:2000WithdrawnQuality management systems — Guidelines for performance improvementsInternational Standard · Published 8 Dec 2000 · ISO/TC 176/SC 2

Replaced by

ISO 9004:2018PublishedQuality management — Quality of an organization — Guidance to achieve sustained successInternational Standard · Published 3 Apr 2018 · ISO/TC 176/SC 2