ISO/IEC 19086-2:2018Published

Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model

Informatique en nuage — Cadre de travail de l'accord du niveau de service — Partie 2: Modèle métrique

Abstract / scope

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.

This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.

This document does not mandate the use of a specific set of metrics for cloud SLAs.

Life cycle

Amendments & corrigenda

ISO/IEC 19086-2:2018/Amd 1:2023PublishedCloud computing — Service level agreement (SLA) framework — Part 2: Metric model — Amendment 1International Standard · Published 27 Jan 2023 · ISO/IEC JTC 1/SC 38 ISO/IEC 19086-2:2018/Amd 2:2025PublishedCloud computing — Service level agreement (SLA) framework — Part 2: Metric model — Amendment 2International Standard · Published 30 Jul 2025 · ISO/IEC JTC 1/SC 38