ISO/IEC 19086-3:2017Published

Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

Technologies de l'information — Informatique en nuage — Cadre de travail de l'accord du niveau de service — Partie 3: Exigences de conformité essentielles

Abstract / scope

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.

ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.

Life cycle

Amendments & corrigenda

ISO/IEC 19086-3:2017/Amd 1:2025PublishedInformation technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements — Amendment 1International Standard · Published 30 Jul 2025 · ISO/IEC JTC 1/SC 38