ISO/IEC 20000-2:2019Published

Information technology — Service management — Part 2: Guidance on the application of service management systems

Technologies de l'information — Gestion des services — Partie 2: Directives relatives à l'application des systèmes de management des services

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Abstract / scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Life cycle

Amendments & corrigenda

ISO/IEC 20000-2:2019/Amd 1:2020PublishedInformation technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1International Standard · Published 6 Aug 2020 · ISO/IEC JTC 1/SC 40

Replaces

ISO/IEC 20000-2:2012WithdrawnInformation technology — Service management — Part 2: Guidance on the application of service management systemsInternational Standard · Published 14 Feb 2012 · ISO/IEC JTC 1/SC 40