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ISO/IEC WD TR 20000-11Deleted (project abandoned)
Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
Technologies de l'information — Gestion des services — Partie 11: Recommandations sur la relation entre l'ISO/IEC 20000-1 et les référentiels de gestion de service: ITIL?
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