ISO/TR 32121:2026Published

Transaction assurance in E-commerce — Practices for developing terms of use for business-to-consumer (B2C) E-commerce platforms

Assurance des transactions de commerce électronique — Pratiques pour l'élaboration des conditions générales d'utilisation des plateformes de commerce électronique entre entreprises et consommateurs (B2C)

Abstract / scope

This document provides practices for developing terms of use for business-to-consumer (B2C) E-commerce platforms, including specific principles, key elements and developing processes.

This document is applicable to all parties involved in B2C E-commerce transactions and the development process of terms of use.