ISO 20252:2019Withdrawn

Market, opinion and social research, including insights and data analytics — Vocabulary and service requirements

Études de marché, études sociales et d'opinion, y compris insights et analytique de données — Vocabulaire et exigences de service

This edition has been replaced by ISO 20252:2026.

Abstract / scope

This document establishes terms, definitions and service requirements for service providers conducting market, opinion and social research, including insights and data analytics (hereinafter referred to as "service providers").

Non-market research activities, such as direct marketing, are outside the scope of this document.

Life cycle

Replaces

ISO 26362:2009WithdrawnAccess panels in market, opinion and social research — Vocabulary and service requirementsInternational Standard · Published 5 Jan 2009 · ISO/TC 225ISO 20252:2012WithdrawnMarket, opinion and social research — Vocabulary and service requirementsInternational Standard · Published 22 May 2012 · ISO/TC 225

Replaced by

ISO 20252:2026PublishedMarket, opinion and social research, including insights and data analytics — Vocabulary and service requirementsInternational Standard · Published 1 Sep 2026 · ISO/TC 225